A CareerPaddy Review of Empathy: The Key Soft Skill in Supporting Career Returners


Why Employers Must Champion Empathy to Empower Career Returners

Maria had spent over a decade dedicated to raising her children. When the time came for her to return to work, she was filled with excitement, until she started applying for jobs. Despite her years of professional experience, she faced rejection after rejection. 

Employers hesitated, citing her career gap, and recruiters seemed more interested in her recent absence than in her capabilities. With every unreturned email and overlooked application, Maria’s confidence dwindled.

Maria’s struggle is not unique. Many professionals take career breaks for various reasons, parenting, caregiving, personal health, or further education, only to find themselves overlooked when they attempt to return. Instead of being recognized for their resilience, adaptability, and diverse perspectives, they are often dismissed due to outdated hiring biases.

Kate Shoesmith, deputy chief executive of the Recruitment and Employment Confederation (REC), highlights this issue, stressing that employers and recruiters must shift their mindsets and actively support returners. 

Rather than viewing career gaps as a disadvantage, they should recognize the immense value these professionals bring to the workforce. (HR Magazine)

Empathy: The Key to a More Inclusive Workforce

At the heart of this shift is empathy—the ability to understand and connect with the experiences of others. While technical skills can be taught, an empathetic workplace culture fosters a sense of belonging and support, which is essential for career returners to thrive.

Here’s how empathy plays a critical role in hiring and retaining career returners:

  • Understanding Career Gaps with Compassion: Instead of seeing employment gaps as red flags, empathetic employers view them as chapters of growth. Many returners develop leadership, multitasking, and problem-solving skills during their time away from the workforce.
  • Adapting Recruitment Practices: Traditional hiring methods often disadvantage returners. Empathetic organizations focus on transferable skills and potential rather than rigidly prioritizing recent experience.
  • Creating Supportive Onboarding Programs: Tailored mentorship, upskilling initiatives, and gradual reintegration plans help returners feel valued and empowered from day one.
  • Organizations like Career Returners advocate for these approaches, emphasizing that hiring returners is not just about fairness—it’s about tapping into an often-overlooked talent pool that can bring fresh perspectives and renewed enthusiasm into workplaces. (Career Returners)

Building an Empathetic Workplace Culture

Beyond hiring, empathy within workplace culture benefits all employees. It leads to stronger team collaboration, open communication, and a greater sense of psychological safety.

  • Leaders who practice empathy create environments where employees feel heard and valued.
  • Teams that embrace diverse career paths foster creativity and innovation.
  • Workplaces that acknowledge life transitions build loyalty and long-term commitment among employees.

Final Thoughts

Maria’s journey serves as a wake-up call for employers. Talent is not lost during a career break—it evolves. By championing empathy, organizations can bridge the gap between career returners and meaningful employment, creating workplaces that truly value diverse experiences.

If businesses wish to remain competitive in today’s evolving job market, they must embrace empathy, not just as a soft skill, but as a core hiring and leadership principle.

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